Refund Policy
At RS Kava, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a hassle-free 7-day refund policy. Simply reach out to our customer service team within 7 days of receiving your order, and we'll assist you with a prompt refund. Please note that returned items must be in their original condition and packaging. Your satisfaction is our guarantee
To start a return, you can contact us at info@rskava.com.au
IWe reply with a return authority number and return address.
You can always contact us for any return question at info@rskava.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns bought from our wholesalers, only orders bought from our online store are accepted. Limited to 1 refund per address and/or per person.
Exchanges
You can always contact us for any exchange requests at info@rskava.com.au
Refunds
We will notify you once we’ve received and inspected your return, and let you know when we process your refund of original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at